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Citizen participation

A shift in the role of governments in their relationship with citizens results in new citizen-led services. Modern governments believe in the participative aspect, user involvement, co-creation and crowdsourcing. There are diffent ways to open up or communicate openly with citizens. Social media, as a part of the multi-channel approach, can drive inclusion, but some practices draw the attention to possible threats.


The Compronet project (Community Protection Network) is a modern way of alerting and communicating with citizens and professionals (police). In the occurance of an crime, based on real-time information, ad-hoc groups of police and citizens work together in sharing information on the incident.

City of Kortrijk - citizen participation traject